Reference

Privacy Policy for tayod Accounts

tayod Privacy Policy explains what we collect when you open an account, use the mobile lobby or connect DANA, OVO, GoPay and QRIS.

Account dataWallet recordsCookie choicesAccess requests
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tayod Privacy Policy for tayod Accounts
HELP WITH PRIVACY

Get Clear Answers About Your Data

A direct support path helps you handle a Privacy Policy question without guessing which team to contact. Start from the account support route when your request concerns login details, phone verification or a wallet record. Include the email or phone linked to your account, the relevant date and the payment reference if DANA, OVO, GoPay or QRIS is involved. We can then locate the right record while limiting the personal details you send.

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Account request

Use the account support path to ask what personal details are connected to your tayod profile. We may ask you to confirm the phone or email already attached to the account before discussing account data.

Wallet question

For a privacy question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the payment reference and date. Please do not send a wallet PIN or full password in your message.

Access correction

If your name, phone number or email is inaccurate, contact us through the account support route and state the correction requested. We may verify ownership first so a change does not expose your account to another person.

DATA HANDLING

What Our Privacy Process Covers

We keep the Privacy Policy practical by linking each data use to an account action. Login and phone verification help us recognise the account holder, while device and session records help us…

Account security

Before we discuss account data or make a material account change, we may ask you to confirm the phone or email used during registration. This account step helps keep a Privacy Policy request tied to the correct person.

Device records

When you move from mobile login to the lobby, we may record device and session signals connected with that visit. These signals help us spot unusual sign-ins and diagnose an access problem without asking for your password.

Cookie choices

Cookies can remember selected settings and support essential page functions. Your browser controls whether some cookies are stored, but switching them off may remove remembered choices and require you to repeat an account step.

Payment references

We use transaction references, status details and timestamps to check DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We do not need your wallet PIN for a receipt or status question.

Retention period

We keep personal data only while it supports account operation, security checks, dispute handling or a legal duty. When a record no longer serves one of those purposes, we review it for removal or further restricted storage.

Your request

You can ask how we use your data, request a copy, correct an inaccurate detail or ask whether deletion is available. Send the request through account support with enough context for us to verify and locate it.

Privacy Policy Answers for Your Account

These Privacy Policy answers address the account and payment questions we expect before access. They explain the practical route for checking data, changing details and raising a concern, while keeping eligibility clear for Indonesia: access depends on local law and is available where local law permits.

The tayod Privacy Policy covers account details, phone verification, login and device signals, cookie choices, support messages and payment references. It explains why we use each category, how long we may retain it and how you can ask about access or correction.

Yes. The Privacy Policy covers the reference, status and timing details needed to check DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. Do not send a wallet PIN or password when asking us to trace a payment record.

Use the account support route and ask for access to your personal data. Include the email or phone linked to the account and enough detail to locate your request. We may confirm account ownership before releasing any data connected with the profile.

You can ask us to correct an inaccurate name, phone number or email through account support. State which detail needs changing and why. We may verify the existing account contact first, so a correction cannot be made by an unauthorised person.

On a mobile browser, cookies may remember selected settings and support essential account pages. Your browser provides controls for stored cookies. If you remove or block them, you may need to repeat login or phone verification and choose settings again.

We retain personal data while it supports account operation, security checks, payment questions, dispute handling or a legal duty. We review records when those purposes end and may remove them or keep them in restricted storage when retention is required.

Send the concern through the account support path and describe the data category involved, such as login, phone verification, cookies or a QRIS receipt. Access or eligibility depends on local law, and our support team can explain the available request route.

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